All requests for returns must be made within 7 days of receiving the item (for defective and wrong items).
Once confirmed items must be returned within 10 days.
Please note that the deadlines are based on KST (Korean Standard Time).
We do not accept returns due to change of mind because all items are custom-made.
SONSHINBAL must be contacted via the Contact Board before making any returns.
When posting a refund request for defective or wrongly shipped items, please include detailed pictures of the item(s) along with the order number, product codes, and a written explanation to the Contact Board. If any items are missing from your package, contact our customer service the day you receive your package.
SONSHINBAL will only bear the shipping costs of defective or wrongly shipped items. All other shipping costs will be the responsibility of the buyer.
If non-defective items are sent to SONSHINBAL along with defective items, the buyer will be responsible for all shipping costs.
Returns and exchanges must be unworn, unaltered, and unwashed with all tags attached.
The following are not eligible for returns/exchanges:
- Any item where the tags have been removed, regardless of if they were defective before arrival.
- Customized or handmade items.
- Items that show traces of use, wash, or alterations.
- Items that have been damaged intentionally including, but not limited to, lost tags, alterations, washing damage, even if the item was defective upon arrival.
- All goods returned without previous notice will not be accepted.
Please also note of the following:
1. We cannot exchange and refund the customized products.
2. We cannot exchange and refund products which get wrinkles or creases when wearing them.
3. There may be somewhat differences in color because we color the leather by hand through the following process like tanning, two tones, calf, burning.
Thus, we cannot exchange and refund products for this reason.
4. We cannot exchange products for change of mind.
5. Except customized products, we can accept for the return of the products without wrinkles and creases one time.
You may request to cancel an order if the “preparing products” status remains for 10 days or longer, but if it is in manufacturing status as your customized requests, it is not available to cancel
SONSHINBAL is not responsible for problems caused by carelessness of buyers. Items returned or exchanged that are identified to be damaged by buyers will result in legal action taken by SONSHINBAL according to seller and buyer’s protection laws. Please wash and care items according to the tips stated on the website.
Wrinkles or creasing from delivery or minor issues with stitches, glue marks, or chalk marks will not be considered defects.
Items that are the wrong size due to wrong measurements by the buyer will not be considered defective items.
All products must be returned in the same condition as they were shipped, including product, bag, box, and any gifts.
If any gifts that were sent have been used or lost, the buyer will be responsible for paying for those items in order to complete a return or exchange.
**All phone inquiries will be recorded for buyer’s protection. We will strive to provide the best answers to all your inquiries.
